First Calls

As first calls went, they weren’t all that bad .. I was a nervous wreck for the first one – all nervous and shaky and HOT .. it was hot in there .. and me wearing a black monkey suit!! Monday is business dress day and since I’ve put the weight on, my other clothes’ don’t fit so well .. so I’m making due as it were.

The first call was from a man whose internet had gone down .. I did pretty good with it, ran all the tests I needed to and could, but couldn’t resolve his issue as his line was totally down. Solution .. dispatch a tech to his residence πŸ˜€ He was all happy that things were going so well and there was a solution in sight even if I couldn’t give him an answer tonite. THEN he asked me about hotspots and how did he use them?? ummm good question! .. LOLOLOL .. i tried to dig up the information but didn’t do so well with them .. I told them were he could find the hotspots and what he should do to make it work .. but until he was there and there was an issue, I couldn’t give him a more definite answer but hopefully gave him enough information to work with.

Another call was from a new customer that was having oh so many issues . I felt so sorry for him! He’s had line techs and premise techs out there all week – his services were going up and down like a yo-yo on steroids! Well I figured out his problem and got him up and running and he was just tickled pink about it .. his internet is the fastest it’s been, tvs are great with picture and sound .. alls good … but he had some funky numbers on his tests, so I scheduled a call back in the next day or two to ensure that his services are going great still .. I prolly spent a good 45 mins on that call .. the nicest man too – they were so frustrated and I KNOW how that feels!

So I did pretty good today .. tomorrow they expect me to take more calls which is okay .. I’ve done my baptism by fire and am not so nerve wracked about it anymore .. still nervous about finding all the information needed in a timely enough manner to give the customers a sense that they are being taken care of, but that will come in time πŸ˜€ And it felt good to get these people up and running or at least to get a solution on the boards for them ..

I am TIRED tho .. it’s been a long day and the last thing I want to do is sew tonite .. Hopefully tomorrow I’ll get the stuff done I need to and print the tissue out for the last quilt! I’m actually at the point where I’m going to be doing exclusively hand sewing for the bindings .. how cool is that! I’ll have some finishes now! WOOOHOOOOO

Oh I wanted to share some project links that I tripped over with you .. one is for a citrus air freshener Salt Packed Citrus Shells and the other is for a DIY Two-Toned Button Window Shade. This window shade has me curious as it’s just 2 pieces of fabric, some buttons, and tension rods .. these could be made up in no time! These will be on my todo list for sure .. especially if reg starts that nite job .. then I can do a black or darker fabric as the one side and still have a cheery colour on the side – AND they look like I could do our room, the cat cave and Kyle’s room in a day .. even the other small window in living room – I’ll have to let you know how it goes when I get a chance to do it – what am I saying .. course I will with pics too!

Hope ya’ll had a great day and I’m looking forward to day 2 on the phones .. after some great sleep

Tidbits …

I‘ve not managed to get much done this past week at all short of figuring out my borders for the kitty convergence. They still need to be printed on tissue paper, but getting home after midnite last week, I wasn’t so inclined to cut and print. :\ And of course I’m slow in when I get up, so that doesn’t see me bursting with energy to get it done. I WILL get the few sheets I need, cut and printed this week tho. It’s rather sad that I know it’s a matter of maybe 2 hours work and I’ve still not done it. **sigh lazy lazy lazy LOL

On the work front, I do have good news. The first 2 weeks of work were for training ending in a written test that I needed to get 90% on in order to pass and start on the next phase of my training. Friday was the day of my test and I was tickled to get my score back of 97% πŸ˜€ Yes it’s an open ‘book’ test as it were, but you still needed to KNOW how to find all the answers and know that they were the right ones. I missed 2 questions and funny enough, they were the same 2 questions that I missed on the previous tests. Ah well .. I passed and today I will start on my next leg of training which is called ‘nesting’. For the next 5 days I will be paired with a senior agent and will be listening to their calls for tech support. We’ll be “Y-Jacked” together, meaning both plugged into one phone, and I’ll be able to listen to him/her take the calls. While listening, I’m hoping to be able to have a puter next to them so that I can search and do the rest of the call while they do. Maybe with luck I’ll feel confident enough to actually take a call today .. I was told during training that the sooner you take a call, the faster you adapt and the better you do – so I’m hoping to try one call today. We’ll have to see how that goes. So this week, I work 4pm – 1am, Monday to Friday. This is likely my last weekend off – we’ll have to see how it goes. Kyle has his confirmation in May, and I need to have that nite off, so I just might see if I can schedule my weekends to be Tues and Wed for May. And his grade 8 graduation is June 22nd, so to ensure that I get that nite off, I might have to schedule that I have tues and another nite off in June.

HPIM2845.jpgI did get a wonderful surprise from Aune in Finland on Friday. I had sent her some tissue paper as she wasn’t sure what it was, and she decided to send me some of her gorgeous hand and sun dyed fabrics. I was totally stunned to receive such gorgeous fabrics .. I never expected this! The one on the bottom right is sun dyed and had salt used on it as well. The one on the bottom left was one that used a technique called pushing up. Aren’t they just gorgeous! And what a nice feel they have .. I think I might use these in a convergence quilt .. they do see well suited for it πŸ˜€ Aune thank you very much again for the gorgeous fabrics. Like I mentioned before, these are too dear for tissue paper.

HPIM2847.jpgHPIM2848.jpgSpeaking of fabric, I ordered some a while ago and I hadn’t shared the with you as yet. I got these on sale from the spiders web and just feel in love with the batiks. I’ve no clue what I’ll be doing with them, but I’m sure something will occur to me. I was looking or some background / blenders when I tripped over the batiks, and they were a good price ,so how I could i resist πŸ˜‰ The piece with LOVE on it and the metallic is an FQ .. and I’ve no clue what I’ll be doing with that one. I just liked it and I thought it would be a cute piece to have. Of course since I have it .. nothing is jumping up and biting me on the nose at all. BUT, I do know that it will speak to me when the time is right. It’s really out of my normal buying pattern. I can honestly say I’ve nothing in my stash that is even remotely like that! I was looking for more oranges, but there wasn’t any there on sale.

HPIM2842.jpgOf course Pixel isn’t one to stand by while other excitement is going on in the house and be ignored! It finally got warm enough here that we opened the windows. Boy did that feel GREAT .. having fresh air thru the house – it’s almost like a cure all tonic! Well Reg went and opened Kyle’s bedroom window, BUT he forgot that the screen is only on one side. So he opened the side with NO screen. And Pix being Pix .. said thankyouverymuch and out he went. Course I didn’t know this .. I was watching something on tv getting harassed by Shadow, when I was starting to wonder WHERE is Pix?? It’s not like him to not be here and try to hog attention all for himself from Shad. I was looking around and wondering just where he was. Reg was talking to me and I interrupted him because I thought I heard something and asked him to turn down the tv. I listened again, and heard it .. MROW .. I look at the front door, look at reg and jump out of my seat and send poor Shad flying … I open the front door and there’s Pix, on the front porch, nattering away about being let in right NOW! Let me tell you, the first thought was Thank God that he didn’t run into the HUGE male next door (prolly 25 lbs), Pix, while a tough cookie, is no match for that cat .. specially since he doesn’t have front claws. He was likely gone in total 30 minutes. Long enough that I was wondering where he was, but he came back. Needless to say, we are carefully watching which way the window opens after THAT! Doesn’t he look pleased with himself the BRAT! LOL